anaduje
Terms & Conditions
At anaduje.com we want our customers to be satisfied with their purchases in our online store. If you are not completely satisfied with your purchase, we offer a returns and refunds policy to ensure your satisfaction.
Returns
We accept returns of unused products in their original condition within 14 days of receiving the product. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when it was received. Customized products, such as custom-made illustrations, are not eligible for return unless there has been an error or defect in the product.
To request a return, please contact us at hello@anaduje.com. We will provide you with detailed instructions on how to proceed with the return.
Refunds
Once we receive and verify the return, we will process your refund within 5 business days. The refund will be made through the same payment method used for the original purchase unless otherwise agreed with the customer. Please note that the original shipping costs are non-refundable, and the customer is responsible for the return shipping costs.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will provide you with instructions on how to proceed with the return and replacement of the product.
Exchanges
We do not offer product exchanges. If you want a different product, you will need to make a new purchase in our online store.
Exceptions
We do not accept returns or provide refunds in the following cases:
We reserve the right to reject any return or refund request that does not comply with the terms and conditions of our returns and refunds policy.
This returns and refunds policy is subject to change without prior notice and will apply to all purchases made in our online store from the date of the policy update.
If you have any questions or concerns about our returns and refunds policy, please contact us. We will be happy to assist you with your inquiry.
Terms & Conditions
At anaduje.com we want our customers to be satisfied with their purchases in our online store. If you are not completely satisfied with your purchase, we offer a returns and refunds policy to ensure your satisfaction.
Returns
We accept returns of unused products in their original condition within 14 days of receiving the product. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when it was received. Customized products, such as custom-made illustrations, are not eligible for return unless there has been an error or defect in the product.
To request a return, please contact us at hello@anaduje.com. We will provide you with detailed instructions on how to proceed with the return.
Refunds
Once we receive and verify the return, we will process your refund within 5 business days. The refund will be made through the same payment method used for the original purchase unless otherwise agreed with the customer. Please note that the original shipping costs are non-refundable, and the customer is responsible for the return shipping costs.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving the product. We will provide you with instructions on how to proceed with the return and replacement of the product.
Exchanges
We do not offer product exchanges. If you want a different product, you will need to make a new purchase in our online store.
Exceptions
We do not accept returns or provide refunds in the following cases:
We reserve the right to reject any return or refund request that does not comply with the terms and conditions of our returns and refunds policy.
This returns and refunds policy is subject to change without prior notice and will apply to all purchases made in our online store from the date of the policy update.
If you have any questions or concerns about our returns and refunds policy, please contact us. We will be happy to assist you with your inquiry.
